Frequently Asked Questions

How long will it take to get my order?

Most orders to the United States arrive within 7–12 business days. We process all orders within 1–3 business days. You'll receive a tracking number as soon as your order ships!

How do I track my package?

Once your order ships, we'll automatically send you an email with your tracking number and a direct tracking link. Click that link to see real-time updates on your package's location.

What if my pet doesn't like the product?

We back all products with our 30-Day Happiness Guarantee. If your pet isn't a fan, or if you aren't completely satisfied, email us at support@kohlisnook.com within 30 days of delivery for a stress-free return and full refund!

Are your products safe for my pets?

Absolutely! Every pet product we offer is made from 100% non-toxic, pet-safe, and highly durable materials. Your pet's safety, health, and comfort are our top priorities.

Can I change or cancel my order?

Please email us immediately at support@kohlisnook.com. Once an order has been processed and shipped (usually within 24 hours), we're unable to make changes, but we can help you process a return once it arrives.

Do you ship internationally?

Yes! We ship worldwide. International orders typically arrive within 10–20 business days depending on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Where can I find you online?

Shop at www.kohlisnook.com and follow us on Facebook at facebook.com/kohlisnook!